Property Residential Developer

A Seamless Payroll Transition in Just Three Weeks

Ensuring payroll accuracy, transparency and support for a growing SME

When this SME began experiencing issues with its payroll provider, it became clear that a change was needed.

Following an internal restructuring at the provider, key contacts who had supported the business for many years were no longer available. Communication became increasingly difficult, with generic email responses replacing dedicated contacts and no option to speak to someone directly by phone. The final payroll run contained several inaccuracies and delays, creating concerns about future payroll processing.

With around 30 employees and no in-house payroll specialists, the business needed a payroll partner that could provide accuracy, reliability and responsive support.

A Smooth Transition

The client wanted to move providers quickly to ensure the next monthly payroll could be processed accurately and on time.

Following initial discussions, Finling worked closely with the business to onboard them within a tight timeframe. From the outset, the client had direct access to experienced members of the team, clear points of contact, secure information-sharing facilities including our cloud based payroll software, giving them visibility of payroll data, reports and approvals.

"As soon as we signed with Finling, I was able to gain comfort that the team understood the issues we had faced, that there would always be someone at the end of the phone should we need assistance, and that the team had robust, efficient processes in place. We had immediate access to secure areas to share sensitive information and access to their cloud based payroll software to view employee payroll data, run reports and approve payroll. The transparency this gives me is excellent."

The transition, from initial conversations through to completion of the first payroll, took approximately three weeks.

The Outcome

The first payroll with Finling was completed successfully and on time, removing concerns around payroll accuracy and ensuring employees were paid correctly.

The business now benefits from dedicated contacts, greater visibility of payroll information through their cloud based payroll software and the reassurance of having experienced payroll specialists available whenever support is needed.

The client particularly valued the efficiency of the onboarding process and the support provided throughout the transition.

"The support was very effective, as well as friendly and patient. The onboarding process was incredibly efficient and straightforward and really took no time from our side."

Client Feedback

"I would like to say a big thank you to you all for working to take on our payroll, and in time for the July payment today.

I appreciate the work that went into this and how swiftly you moved. It was a significantly less stressful experience than the June payroll with our previous provider.

I think your processes are going to really help us going forward."